STUDY CASE 4 – INTERACTIVE SESSION: TECHNOLOGY

WHEN ANTIVIRUS CRIPPLES YOUR COMPUTERS

1.      1.What management, organization and technology factors were responsible for McAfee’s software problem?

Ø  Management – they should to some test on their updates whether these update are working or not. No further testing is done these updates making them unable to detect problems on their updates.

Ø  Organization - Quality department, the problem is the sign that this department are not working properly. Their main task is to ensure the entire company products are high in quality or at least in a shape.

Ø  Technology – they should keep the technology used up to date. New viruses always undergone evolution in order to become undetectable and more harmful.

2.       2.What was the business impact of this software problem, both for McAfee and for its customers?

Ø  Customers lost their trust on McAfee

Ø  Decline in sales on McAfee product

Ø  Other competitor gain advantages through numbers of sale and customers.

3.      3.If you were McAfee enterprise customer, would you consider McAfee’s response to the problem is acceptable? Why or why not?

Ø  McAfee’s response to the problem is not acceptable; the problems have caused major damages to their customer.  Computers that have received the update have become fully malfunction and cannot be recovering at all.

4.       4.What should McAfee do in the future to avoid similar problems?

Ø  McAffe have to reassess their quality control department in order to increase their products quality to the fullest. The quality control department can ensure all products are working properly according to the standard.

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CASE STUDY 3 – INTERACTIVE SESSION: TECHNOLOGY

NEW TO THE TOUCH

1.      1.What problems does multitouch technology solve?

Ø  Allowing you to use one or more fingers to perform  special gestures that manipulate lists or objects on a screen without moving

·         A mouse

·         Pressing buttons

·         Turning scroll wheels

·         Striking keys

Ø  Where multitouch gestures are easier to remember than commands

Ø  Because they are based on ingrained human movements that do not have to be learned, scientists say.

2.       2.What are the advantages and disadvantages of a multitouch interface? How useful is it? Explain.

Ø  Advantages

·         Able to manipulate lists and objects in screen freely with flexibility - you can quickly move back and forth through a series of web pages or photos by “swipping,” or placing three fingers on the screen and moving them rapidly sideways. By pinching the image , you can shrink or expand a photo.

·         Multitouch gestures are versatile and easier to remember than commands .

·         Easy to use, where you can control everything just using only your fingers.

Ø  Disadvantages

·         Small multitouch screen – the smaller the touch screen, less easier for people to use it. Vision to the screen will be blocked by fingers making the use of multitouch less efficient.

·         Unable to be use by handicapped person who lost the ability to use their hand properly such as Parkinson illness.

3.       3.Describe three business applications that would benefit from a multitouch interface.

Ø  Business transaction

·         multitouch screen equipped in automatic transaction machine (ATM) will allow people to do their business smoothly.

Ø  Digital Material reading

·         allowing people to read e-book just like ordinary book, where they can flip the e-book and zooming pictures with their  fingers making reading experience more exciting.

Ø  Electronic purchasing

·         Allowed people to purchased tickets for buses and movies easily and quickly without need to queue and waiting in a line.

Ø  Game application

·         Allow players to plays video games in different ways,  where video games will be play without joypads and just by touching in the screen.

4.       4.What management, organization, and technology issues must be addressed if your business was considering systems and computers with multitouch interfaces?

Ø  Management

·         Workers qualification

·         Employee training

·         Aims of company

Ø  Organization

·         Organization adaptation towards technology used

·         IT expertise

·         Compatibility between organization structure

·         Information system management

Ø  Technology

·         Technology adaptation

·         Technology compatibility

·         Society acceptance on the technology used

·         Technology cost and maintenance

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